I have two of these MRC POWER G Transformers and I love them. Strong, sturdy and reliable! I often run 4 motors (2 USA diesel engines) on the same track plus lots of track powered signals at the same time. No problems for years.
But, I can mess up anything and one day last week I turned it on and nothing happened. It was sitting on my workbench and I had been using it for testing.
I contacted MRC and the repair department was very helpful. I wanted to send it back for them to repair. I figured I had finally burnt it out and I was willing to pay to have it fixed if it wasn't to much.
They said they would guarantee to repair it and send it back to me for $55 dollars. I thought that was pretty darn good because they cost over two hundred dollars. BUT, before I do that: Try this first. They told me how to take it apart and find a fuse inside. It was very easy to do, but I would not have opened it up on my own. I went to ACE Hardware and got the fuse, it worked like a charm. THANK YOU MRC. You guys were terrific! Highly Recommended. Add Honest and Responsive to your list of attributes!
Wednesday, March 19, 2014
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